SHIPPING & DELIVERY

What shipping options are available?

We offer worldwide express delivery to ensure your luxury purchases arrive safely and promptly. Our shipping options include:

  • Standard Express Delivery (3-5 business days)
  • Premium Express Delivery (2-3 business days)
  • Same-Day Delivery (available in select cities)

All deliveries are fully tracked and require a signature upon receipt to ensure security.

How much does shipping cost?

Free Standard Express Delivery on all orders over US$300.

For orders under US$300, standard express delivery costs US$25. Premium express delivery is available for US$45 regardless of order value.

Same-day delivery is available in Hong Kong, Beijing, Shanghai, and select cities for US$35 on orders placed before 2 PM.

When will my order arrive?

Delivery times vary by destination and shipping method selected:

  • Hong Kong SAR: 1-2 business days
  • Mainland China: 2-3 business days
  • Asia Pacific: 3-5 business days
  • USA & Canada: 4-6 business days
  • Europe: 4-7 business days
  • Rest of World: 5-10 business days

Please note that delivery times are estimates and may be affected by customs clearance, public holidays, or unforeseen circumstances.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your package.

You can also track your order by logging into your account and viewing your order history. Our customer service team is available 24/7 to assist with any tracking inquiries.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. All international shipments are sent via express courier with full tracking and insurance.

Important: All shipments and orders to the United States and South Korea are currently suspended until further notice.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country. Please check with your local customs office for more information.

How is my order packaged?

All orders are carefully packaged in our signature Laumbert packaging to ensure your items arrive in perfect condition. Fragile items receive additional protective packaging.

We are committed to sustainability and use eco-friendly packaging materials wherever possible. Our boxes are made from recyclable materials and can be reused for returns if needed.